338 Blenheim Road, Upper Riccarton Canterbury 8041, New Zealand

Frequently Asked Questions

Q : What is the earliest time I can Check-in?

Please inform us of your estimated arrival time if you anticipate an earlier check-in. We suggest you book your room from the night before if you require the room well before 2pm, since we cannot guarantee an early check-in. However, we are happy to store your belongings until your room is available.

Q : Can I arrive late?

Reception is open from 8:00am Monday to Friday, and 9:00am on Saturday and Sunday. Reception typically is open till 9pm. If you are arriving outside these hours please contact us and we are happy to make arrangements for you. If you know in advance you are going to be late, a courtesy phone call is always appreciated.

Q : How close are you to restaurants?

There are many restaurants around with short walking distance. We are also within 2-5 minutes by car of number of restaurants and fast food outlets including BurgerFuel, Lone Star, Subway, Chinese, Indian, Thai and Mexican. Please visit Google Maps for a detailed list

Q : What is your cancellation policy?

Single reservations cancelled within 72 hours of arrival will be charged the first nights accommodation. Further more any consecutive nights accommodation will be automatically cancelled. Group reservations (more than one reservation on the same night) cancelled within 96 hours of arrival will be charged the first nights accommodation. Further more any consecutive nights accommodation will be automatically cancelled. Please note these cancellation policies apply to all reservations regardless of the circumstances surrounding your either cancellation or no show. Flight cancellations whilst not common, do happen and we will charge your account if you are unable to stay for this or any other reason. We encourage ALL our guests to take out travel insurance. If you are unable to arrive for whatever reason, we always appreciate a phone call or email to indicate this fact.

Q : Do you need a credit card for bookings?

Reservations made directly with us, are only confirmed once a valid credit card has been provided. If you do not provide a valid credit card, your reservation will be deleted, and your room released for sale. Reservation modifications – If you need to change something contact ASAP and we will do our best to help you, please note that cancellation policies are in full effect if you ‘accidentally’ booked the wrong night, or something similar.

Q : What is your payment policy?

Credit card details required for confirmation of reservation. Payment for accommodation costs is expected upon arrival. Authorization is given for the motel to charge the guest’s credit card for any unpaid charges left unpaid, any damages or theft from the unit(s)/motel during occupation. 
Your credit card is not charged until arrival, though may be pre-authorized.